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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danita Burriola

March 5, 2026

5  out of  5
rating by Danita Burriola
"Karen was the best she took the time to explain everything to me and answer any of my questions. Karen also made sure I got all the proper coverage and still kept everything within my budget. Karen is the absolute reason I am onboard with State Farm she is the best."
We responded:
"Thank you, Danita! I'm happy to hear that Karen provided such excellent service and helped you find the right coverage within your budget. Your satisfaction is our priority, and we're grateful to have you with us. If you ever need anything else, feel free to reach out!"
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deborah carrillo

March 5, 2026

5  out of  5
rating by deborah carrillo
"I’ve had a great experience with State Farm. Their team has always been friendly, responsive, and helpful whenever I had questions about my auto policy. They made the process simple and easy to understand, and I really appreciate the excellent customer service. Highly recommend them if you’re looking for reliable auto insurance!"
We responded:
"Thank you, Deborah! I'm happy to hear that you've had such a positive experience with our team. Making the process simple and easy to understand is something we strive for, and it's great to know we're meeting that goal. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
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Grzly6ix

March 5, 2026

5  out of  5
rating by Grzly6ix
"I recently had a wonderful experience working with Megan of the James Brauns – State Farm Insurance Agency. Megan's knowledge in her field and customer service are above reproach. She tailored home and auto insurance coverages to meet my specific needs. Megan maintained great communication from start to finish. She exemplifies true professionalism and brings great credit to her agency and team. Thank you, Megan!"
We responded:
"Hey, there! Thank you for sharing your experience working with Megan. It is great to know her knowledge and customer service stood out during your time with our team. We are happy she could help set up home and auto coverage that fit what you were looking for. Clear communication from beginning to end is something we focus on, so it is nice to see that recognized. Your note about her professionalism and the way she represents the team means a lot. We appreciate you taking the time to recognize Megan."
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Gigi Delgado

February 27, 2026

5  out of  5
rating by Gigi Delgado
"Thank you so much Karen for taking the time to send me a quote...I immediately wanted to hear more! I can't wait to start my new auto insurance policy... and pay less! 😁 ~ Juanita Delgado"
We responded:
"Juanita, thank you for your wonderful feedback! I'm glad Karen could assist you with your quote and that you're excited about your new insurance policy. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Maggie Rodriguez

February 25, 2026

5  out of  5
rating by Maggie Rodriguez
"Very detail on insurance quote & easy to understand coverage."
We responded:
"Thank you, Maggie! I'm happy you found the insurance quote detailed and the coverage easy to understand. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
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Sara S.

February 10, 2026

5  out of  5
rating by Sara S.
"Megan is great! She is attentive, informative and very responsive. She also went above and beyond to help get our rates down as much as possible and find us the best discounts! Highly recommend!"
We responded:
"Thank you for your review, Sara! I'm glad we could offer attentive and informative service while helping you find the best discounts. If there's anything else you need, just let us know!"
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David Eddy

February 9, 2026

5  out of  5
rating by David Eddy
"Working with this office, Alexis in particular, was so seamless. She is so great and easy to work with. They were able to save me thousands of dollars. Thanks so much"
We responded:
"Thank you, David! I'm happy to hear that your experience with Alexis and our office was seamless. It's wonderful to know we could help you save money. If you need anything else, feel free to reach out!"
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Stephanie Houston

February 4, 2026

5  out of  5
rating by Stephanie Houston
"Alexis was great! Super helpful and friendly was not pushy at all to push unnecessary products which I appreciate! Highly recommend"
We responded:
"Thank you for your review, Stephanie! I'm happy to hear that Alexis provided such helpful and friendly service without any pressure. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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phoenix lee

February 2, 2026

5  out of  5
rating by phoenix lee
"amazing and seamless service, alexis worked hard to give me the coverage i need at the price i deserve."
We responded:
"Phoenix, thank you for your fantastic feedback! I'm glad Alexis could assist you in finding the right coverage at a fair price. We appreciate your trust and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
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Rebecca Crissman

January 30, 2026

5  out of  5
rating by Rebecca Crissman
"They were amazing helped me through every step!"
We responded:
"Thank you, Rebecca! I'm happy to know that you felt supported throughout the process. Our team is dedicated to making things as smooth as possible for you. Let us know if there's anything else we can assist you with!"
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patricia haake

January 22, 2026

5  out of  5
rating by patricia haake
"Alexis and James were great!"
We responded:
"Thank you, Patricia! I'm happy to hear that we could provide you with a great experience. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Scott Macaulay

January 22, 2026

5  out of  5
rating by Scott Macaulay
"Great to work and rates were even better."
We responded:
"Thank you, Scott! I'm happy you found our rates appealing and enjoyed working with us. If you have any questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Amanda Lemons

January 19, 2026

5  out of  5
rating by Amanda Lemons
"Megan was amazing and saved me lots of money."
We responded:
"Thank you for your feedback, Amanda! I'm glad to hear Megan was able to assist you and help save money. We appreciate your support and are here if you need anything else!"
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Erika Acosta

January 15, 2026

5  out of  5
rating by Erika Acosta
"Super helpful and friendly agent !"
We responded:
"Thank you, Erika! I'm glad you found our service helpful and friendly. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Jordy Garcia

January 13, 2026

5  out of  5
rating by Jordy Garcia
"A huge thank you to karen for making the insurance process smooth and stress free. Your expertise and kindness made all the difference!"
We responded:
"Jordy, thank you for your wonderful feedback! I'm happy to hear that Karen made your insurance process smooth and stress-free. Her expertise and kindness are truly valued in our office. If you need anything else, feel free to reach out!"
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alicanbe1

January 13, 2026

5  out of  5
rating by alicanbe1
"Alexis took the time to explain the details and several options that fit what I needed Very personable"
We responded:
"Thank you! I'm happy to hear that Alexis provided you with detailed explanations and options that suited your needs. It's great to know you found her personable. If you have any more questions or need further assistance, feel free to reach out!"
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Mrs. H

January 9, 2026

5  out of  5
rating by Mrs. H
"Very patient and caring with all my questions. Made recommendations but not super pushy or salesy. Would highly recommend"
We responded:
"Thank you for your kind words, Mrs. H! I'm happy to hear that you felt comfortable with the recommendations and appreciated the patience and care provided. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Eugenia Walker

January 4, 2026

5  out of  5
rating by Eugenia Walker
"Megan is absolutely amazing! She went above and beyond walking me through the app set up and saving me over $150 a month! Her patience and experience are top notch!"
We responded:
"Eugenia, thank you for your wonderful feedback! I'm happy to hear that Megan provided such exceptional service and helped you save money. Her dedication and expertise truly make a difference. If there's anything else you need, feel free to reach out!"
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McKayla Wisdom

December 26, 2025

5  out of  5
rating by McKayla Wisdom
"Megan was amazing! She was super helpful she answered all my questions and helped me feel secure in my decision for coverages. I highly recommend her and the team at James Brauns office for all your insurance needs!"
We responded:
"Thank you, McKayla! I'm happy to hear that Megan provided you with the support and answers you needed. Our team is dedicated to making sure you feel confident in your insurance choices. If there's anything else we can assist you with, just let us know!"
Profile photo of Terrie Brinkmeier

Terrie Brinkmeier

December 18, 2025

5  out of  5
rating by Terrie Brinkmeier
"I have recently moved to Texas and was having the hardest time getting agents to respond to get new Auto/Renters quotes. I spoke with Karen today. She was absolutely stellar and a sincere pleasure. She answered all of my questions and got me the coverage I needed at a better rate than my previous Carrier! THANK YOU KAREN"
We responded:
"Terrie, thank you for your review. I'm so happy to hear that Karen was able to assist you so effectively and provide you with the coverage you needed at a better rate. We appreciate your kind words and are grateful for your trust in our office. Thanks for choosing us!"
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Emmet Gill

December 17, 2025

5  out of  5
rating by Emmet Gill
"State Farm Insurance has amazing customer service and great rates. Karen from State Farm was very professional and at the same time nice to talk to about the rates presented to me from a quote I requested. State Farm Insurance offered me way better rates for my auto and home owners insurance. Karen is by far the best agent if you want a professional, kind, friendly voice to talk to about the best insurance policy for you."
We responded:
"Thank you, Emmet! I'm glad to hear that Karen provided you with such a positive experience and that you're satisfied with the rates for your insurance. We strive to offer professional and friendly service to all our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Debi Lindsey

December 9, 2025

5  out of  5
rating by Debi Lindsey
"Megan is an angel. If you're looking for insurance, contact her. So professional, and personable. She walked me thru the entire process, helping me enroll in everything I needed for our vehicle insurance. It was a pleasure to visit with her as she helped me set up our new plan. My insurance is $300 cheaper every six months and as a bonus, I made a new friend. Excellent customer service. Thank you, Megan."
We responded:
"Thank you, Debi! I'm delighted to hear about your positive experience with Megan. It's wonderful that she could assist you so effectively and make the process enjoyable. We're happy to have helped you save on your insurance and gain a new friend in the process. If you need anything else, feel free to reach out!"
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Jessica Busley

December 2, 2025

5  out of  5
rating by Jessica Busley
"Wonderful experience. Communicated was very polite explained things, on top of that is helping us pay less!!! Save us so much on auto insurance on top of that and renters insurance such a great bundle she had gotten us. Very pleased with Megan’s experience. Definitely recommend going here and getting your insurance home insurance any type of insurance you need you need to go to State Farm and talk with Megan!"
We responded:
"Thank you, Jessica! I'm delighted to hear about your positive experience with Megan. It's fantastic that she was able to assist you in saving on your insurance. We appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Abigail Rodriguez

November 21, 2025

5  out of  5
rating by Abigail Rodriguez
"Extremely helpful and fast responses!"
We responded:
"Thank you, Abigail! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Marilyn K.

November 17, 2025

5  out of  5
rating by Marilyn K.
"My husband and I switched from a non-responsive agent to James Brauns, recently. We were so impressed with his willingness to spend time reviewing all of our policies, answering questions, making adjustments, and offering good advice. James' responses were friendly, but professional. We felt very comfortable during the entire meeting and came away feeling that we have found an agent that listens and one that we can reach out to at will! Thank you, James Brauns!!"
We responded:
"Thank you, Marilyn! I'm happy to hear that you and your husband had such a positive experience with our office. It's great to know that our friendly and professional approach made you feel comfortable and confident in your decision. We're always here to help with any questions or needs you may have in the future. Thanks for choosing us!"